Resume
Work
Experience
2022-2023
Above Lending I Sales Enablement Manager
Within this organization I demonstrated a strong track record in curriculum design, focusing on the redesign and enhancement of onboarding programs in collaboration with key stakeholders, leading to a remarkable 36% growth in multiple departments. Conducted comprehensive training courses, assessed soft skills, and applied various instructional design methodologies to create impactful learning experiences. Consistently analyzed training effectiveness, formulating performance management programs, establishing quality standards, and crafting job-specific competencies and performance criteria.
2021-2022
Caribou Financial I Sales Enablement Manager
At Caribou, I elevated organizational growth by 40% and delivered comprehensive contact center onboarding for non-sales staff, encompassing critical areas like product knowledge. Created sales-focused content in various formats to drive sales strategies, managed company-wide technological platforms. Conducted call assessments to boost sales productivity, integrated contact center programs, and facilitated goal-oriented team meetings. Built strong customer relationships, evaluated performance, hired and trained reps, and optimized sales strategies with data analysis. Maintained quality control, assessed training program effectiveness, and delivered internal company correspondence.
2020-2021
Caribou Financial- BDR Sales Trainer
Shortly after being promoted, I created and executed a blended learning sales onboarding program, continually improving effectiveness and bridging performance gaps. Streamlined training schedules across multiple sites, managed diverse learning sessions, and fostered cross-functional relationships. Ensured training materials were accurate and policy-compliant, developed targeted surveys, and conducted cross-training for new hires. Oversaw training program direction and readiness of training software and hardware.
Skills
& Expertise
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Adult learning principles
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Elearning Authoring Tools
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Verbal and Written Communication
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Course Materials Development
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Industry Best Practices
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Positive Reinforcement Strategies
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ADDIE Model
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New Employee Onboarding
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Video Storytelling
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Blended Learning Methods
Education
2011
George Mason University | Paralegal Certification
Being a paralegal helped me develop a deep appreciation for the significance of precision, accuracy and the importance of objectivity verses subjectivity.
2009-2011
Shenandoah University |
Vocal Performance
My creative spark ignited long before I entered college, but it was during my college years that I truly grasped the significance of mastering the foundational skills and techniques necessary to excel in my craft. Many of the skills that allowed me to connect with audiences on a deeper level were honed through the diverse experiences I gained in college. Singing in front of thousands of people, in particular, served as a powerful catalyst for conquering any fears and pushing past my boundaries.